Refund and Return policy

At Bastian Strength, we are committed to providing high-quality fitness and sports products. If you are not completely satisfied with your purchase, we’re here to help. Please read our Refund and Return Policy below for details.

1. Return Eligibility

You may return most new, unopened items within 30 days of receiving your order for a full refund or exchange. To be eligible for a return, items must meet the following criteria:

  • Must be in their original condition, unused, and in the original packaging.
  • Must include all accessories, manuals, and documentation.

2. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

  • Gift cards
  • Downloadable software products
  • Opened or used fitness apparel and personal care items

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team to request a return authorization.
  2. Prepare Your Package: Carefully pack the items you wish to return, including all original packaging and accessories.
  3. Shipping: Ship the return to the address provided by our customer service team. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.

4. Refund Process

Once we receive and inspect your return, we will notify you of the status. If your return is approved, we will process your refund to your original payment method. Please allow 5-10 business days for the refund to appear on your statement.

5. Exchanges

If you wish to exchange a product for a different size or color, please initiate a return as outlined above and place a new order for the desired item. Once we receive your return, we will process your refund.

6. Shipping Costs

Shipping costs for returned items are non-refundable, and you will be responsible for paying the return shipping costs unless the return is due to our error (e.g., incorrect item shipped).

7. Changes to This Policy

We reserve the right to modify this Refund and Return Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the site after any changes constitutes your acceptance of the new policy.

8. Contact Us

If you have any questions or concerns regarding our Refund and Return Policy, please contact us at [email protected]